Q: What are your hours?
A: Our office and showroom hours are 8:00am-5:00pm, Monday-Friday.
Q: Where are you located?
A: We are located at 2625 2ndAvenue North, Birmingham, AL 35203—conveniently in the heart of downtown (in the former Nuncie’s Music Building). And we have a parking lot for easy access!
Q: Can I come buy/pickup my office supplies from your showroom?
A: We have a large retail supply room alongside our furnishings showroom at our 2nd Avenue North location for your shopping pleasure! You can call us at 205-328-4081 to make sure we have what you need before you come—if you want—or just swing by! WE’VE GOT FREE COFFEE!
Q: Do you have furniture in stock?
A: Yes! You’ll love our furnishings showroom—buy right off the floor or order it—any way you want! Our showroom has desks, chairs, tables, accessories, rugs and many other items for furnishing your office and home. FREE COFFEE TOO!
Q: Do you have parking that’s easy?
A: Yes! Bruce has a customer parking lot so you don’t have worry about parallel parking, meters or parking tickets. (We hate them too!)
Q: How do I contact Bruce Office Supply & Furniture?
A: Easy. Call Us: 205.328.4081 or toll free 1.888.682.7823
Email us: email@example.com.
Fax us: 205-328-8916.
Drop by: 2625 2nd Avenue North downtown (FREE COFFEE)
Or send smoke signals, Morse code, telepathy or the old stand by: parachute from a plane (aim for our parking lot to land).
Q: What if I forget my Order Number?
A: If you placed your order on our website, you can view your order by using the Order History feature. This includes incomplete orders you have started and orders which have been saved. Using the My Orders page, you can add items to your cart as well as a favorites list. You can also limit the displayed orders using the basic and advanced search options.
If you placed your order by phone, fax or email, call us—205.328.4081, toll free 1.888.682.7823—and say “I forgot my order number.” We’ll tell you.
Q: What if I do not receive my order by the Scheduled Delivery Date?
A: If you do not receive your order by 5 P.M. on the scheduled delivery date, WHOOPS! We’re sorry! Call us and if it’s after 5, leave a message. We’ll work as hard as we can to get it to you first thing in the morning. 205.328.4081 or 1.888.682.7823.
Q: How can I check the delivery status on my order?
A: If you placed your order on our website, you can view the status of your delivery by using the Order History feature. If you placed your order by phone, fax or email, please call us: 205.328.4081 or 1.888.682.7823. We’ll let you know where your stuff is and when to expect it.
Q: What methods of payment does Bruce accept?
A: We currently accept Visa, Mastercard, and American Express credit cards as well as debit cards, cash and checks.
Q: Can I get just one pen or do I have to buy the whole dozen?
A: Some of our pens are sold by the dozen and others are sold individually. If you only need one pen and that pen is only sold by the dozen, we will be glad to find you an alternative so you don’t have to buy a whole box. Not a problem!
Q: Can I get a discount if I order large quantities of an item?
A: Sometimes. Call us at 205.328.4081 (toll free 1.888.682.7823) to find out if you qualify for a volume discount on the item/s you need.
Q: Can I add or delete items from my order if I change my mind?
A: Call us AS SOON AS POSSIBLE and we’ll try as hard as we can. Most orders are transmitted almost immediately to our warehouse where it is processed very quickly and shipped out (so you get it really quickly!).
When you call us, we’ll check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order, and it will ship as is. If we couldn’t catch it in time, you can always place an additional order, though, or return something from your order.
Q: What do I do if I want to cancel my order?
A: Call us right away at 205.328.4081 or 1.888.682.7823 . Most orders are transmitted almost immediately to our warehouses. While we may not be able to cancel your order, we’ll certainly try.
Q: Why are the prices marked through in the catalog?
A: That’s an excellent question. The prices are marked through because they are “list price” which means someone made them up as a suggestion. Your prices are much cheaper so we marked through them. To view your actual pricing, login to bruceoffice.com with your username and password.
Q: Does the online catalog have the same selection as the one sent to me in the mail?
A: The online catalog includes all items featured in the annual Bruce “big book” catalog and the Bruce Best Buys Catalog, with the exception of custom products such as personalized stationery and stamps. Our online catalog has over 25,000 items including supplies, technology products and furniture. Call us at 205.328.4081 or 1.888.682.7823 if you are interested in any items that you do not see in the online catalog – we can special order pretty much anything you need (not rocket ships, though).
Q: How do I sign up for Bruce email offers?
A: We love this question! Every month our creative team works really hard to come up with fun emails that feature contests, prizes and great deals for you. Are you missing out? Call us, give your email address and make sure you say it’s okay to email you (we’d never send you spam). 205.328.4081 or toll free 1.888.682.7823
You can also email us the same info to firstname.lastname@example.org.
Q: How do I request a Bruce catalog and other direct mailings?
A: To request a Bruce catalog and other direct mailings, call or email us.
205.328.4081 or 1.888.682.7823 email@example.com
Q: Can I get my order delivered today?
A: Never hurts to ask, and we’ll certainly try. Give us a ring!
205.328.4081 or 1.888.682.7823
Q: What time can I expect my order to be delivered?
A: Our drivers deliver orders between the hours of 8:30 AM – 5:00 PM, M–F excluding holidays. Since our drivers’ delivery routes change from day to day, there is no way to determine the exact time your order will be delivered. If you are in a bind and need an estimate of when you will receive your order, please call us and we’ll contact your driver.
205.328.4081 or 1.888.682.7823.
Q: What happens if I need to specify a delivery date/time to receive my order?
A: Planning ahead never hurts! Prior to placing your order, please call us at 205.328.4081 or 1.888.682.7823 to discuss this so we can make it happen.
- Office supply orders: Items stocked in a Bruce warehouse can generally be delivered any weekday.
- Furniture orders: Delivery date changes cannot be guaranteed; however, we will do our best to accommodate your request. This request will require approval from the local delivery manager pending regular furniture delivery schedules for you area.
Products not stocked in a Bruce warehouse are unable to have a specific delivery date assigned to them.
Q: Can I get my furniture order delivered the day after I place my order?
A: For most furniture orders, it may take a couple of days to a few weeks to receive your furniture order. The delivery date of your furniture order depends on the availability of the furniture you need and the furniture delivery schedule. As usual, we will do our best to work within your time frame.
Q: What is your return policy?
A: Please refer to the “Customer Service” tab on our homepage and then to the “Delivery & Return” tab to view our return policy.
Q: How do I return something that I have ordered via the Internet?
A: We offer convenient pickup for online and catalog purchases – just call 205.328.4081 or 1.888.682.7823 or email us at firstname.lastname@example.org to schedule a pickup.
Q: When the driver comes with my new order, can I give him items that I want to return?
A: Drivers cannot accept items for pickup unless you have already called or emailed Bruce. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.
Q: When will my return be picked up?
A: We will arrange pick up of your returned item, between the hours of 8:30 a.m. – 5:00 p.m., M–F, excluding holidays. Returns are generally picked up in one to three business days. Pick up times may vary based on courier and location of product.
Please contact 205.328.4081 or 1.888.682.7823 for more information. You will receive credit for the returned item when product is as received at the warehouse.
Q: Who do I contact if I am having problems with your website?
A: Call us at 205.328.4081 or 1.888.682.7823 or send us an email at email@example.com. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.
Q: If the website crashes, what happens to my order?
A: As long as you are placing all of your items in your shopping cart, the computer will keep your order under “Saved Orders.”
Q: Where do I enter a PO# for my order?
A: After you click “Checkout” to place your order, you will see a text box to enter either a Long PO# or a Short PO#.
Q: How will I know if bruceoffice.com received my order?
A: When we receive your order, you will receive a confirmation email. You may also check the status of your order by using the Order History feature on bruceoffice.com.
Q: How long do you keep my Order Status history on the website?
A: Your Order Status history will go back 90 days and will reflect your orders that were placed on bruceoffice.com, by phone, fax or by email.
Q: What do I do if I can’t remember my password to get into the website?
A: Please follow the steps below:
- From the right hand side of your web page, click on “please login.”
- Click on “Forgot your password?”
- To receive your new password by email you will need to enter your User Name in the text box and answer a security question on the following page. A new random password will then be sent to you by email. Please use the new password to login and then you will be prompted to change the password to one that you can remember.